Terms and conditions

Klarra reserves the right to amend any policy or terms and conditions at any time without prior notification. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. 

You are required to sign up an account with Klarra in order to shop with us. Creating a Klarra shopping account allows you to keep and track all of your past purchases and records. You will be required to fill in your personal particulars and ensure that all particulars are updated and accurate. 

Store credits valid for 90 days from the date of issue. The credit note can be used subsequently, as long as there is a value. Delivery cost will not be offset for all order(s). 

Only one time exchange is allowed for all orders.

For return mails, please ensure that the items are in complete brand new condition, unwashed, unworn with tag. Return parcels are to be mailed back with return form attached via a traceable mode of delivery within 7 working days (local parcels) and 20 working days (international parcels). Not applicable for sale items, accessories, other online/offline sale promotions and orders using exchanged-credits.

Exchange for a different size is allowed for all items except for sale items and accessories. However all exchanges are based on stock availability.  All exchanges must be mailed back with a traceable mode of delivery. Klarra will not proceed with the exchange request if the parcel did not reach us and is not liable for any parcel loss during the transit. Please click here for more information.

Do kindly email to our Customer Care at sales@klarra.com with a snapshot of the defect and a detailed description. Please refer to Returns and Exchanges for more information.

Klarra strives to portray the most accurate colour possible of our products that appear on klarra.com. However, there may still be slight colour discrepancies due to individual’s computer. 

By providing your personal data to Klar Pte Ltd, you agree and consent to allow Klar Pte Ltd and its employees, related companies, agents and service providers to collect, use, disclose, transfer and process your personal data for one or more of the purposes described in Klar Pte Ltd’s Data Protection Policy including but not limited to underwriting, processing and administering your policy and contractual relationship with us; premium collection, settlement of claims; carrying out your instruction and responding to your enquiries.

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