You can return your order within 14 days upon receiving your order. All items returned have to be in their original condition - attached with original tag, unworn, unaltered and purchased directly from klarra.com only. Items will be inspected upon reaching the warehouse. Do note that:
- Each order is only valid for one-time exchange.
- Returns/exchanges are not allowed for Sale item or orders using special promotional codes
- All returns MUST be enclosed with the Return Note for us to process your returns within 3 working days upon receiving the item.
If the product is successfully returned, the refunds would be made via KLARRA's store Credit within 3 working days. The value of the store credits wiil be the paid price of the return item, in Singapore currency (SGD). Store credits are valid for 90 days upon from the date of issue.
Should you use partial of the store credits for your next purchase, the remaining credits will still have the same validity as per your date of issue. Store credits are non-exchangeable for cash.
We try our best to accept all returns as long as they reach us in good condition and in their original state. In the unlikely event that a product is returned to us in an unsuitable condition, we may have to send it back to you.
We apologize for letting this product slip through our quality checks. If you are looking to return a defective item or received an incorrect item, please email us immediately at firstname.lastname@example.org. We will get back to you as soon as we can.
For returns on defective products:
Please do provide us with (1) your order number and (2) clear pictures of the issue in your email so we can get this sorted for you.
For incorrect items sent to you:
Please do provide us with (1) your order number and (2) the product code, size and color details of the wrong item received in your email so we can get this sorted for you. Please note that the incorrect item should be in their original condition; attached with original tag, unworn, unwashed, unaltered. Please note that we will only be able to address incorrect and defective issues on items made directly from klarra.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will need to pay for your own shipping costs for returning your item (except for defective/incorrect items). Shipping costs are non-refundable.
We recommend you use a trackable shipping service so as to ensure your return parcel reaches us.
Please contact us at email@example.com should you have any feedback. Meanwhile, we thank you for your continuous support and understanding.