Terms and Conditions
KLARRA reserves the right to amend any policy or terms and conditions at any time without prior notification. By purchasing from our website, you have agreed to the above terms and conditions listed.
You are required to sign up an account with us to shop. Creating a KLARRA shopping account allows you to keep and track all of your past purchases and records. You will be required to fill in your personal particulars and ensure that all particulars are updated and accurate.
Store credits valid for 90 days from the date of issue. The credit note can be used subsequently, as long as there is a value. Delivery cost will not be offset for all order(s).
RETURNS & EXCHANGES
Only one time exchange is allowed for all orders.
For return mails, please ensure that the items are in complete brand new condition, unwashed, unworn with tag. Return parcels are to be mailed back with return form attached via a traceable mode of delivery within 14 days (Singapore parcels) and 25 days (international parcels). Not applicable for sale items, accessories, other online/offline sale promotions and orders using exchanged-credits.
Exchange for a different size is allowed for all items except for sale items and accessories. However all exchanges are based on stock availability. All exchanges must be mailed back with a traceable mode of delivery. We will not be liable for any parcel loss during the transit and are unable to process your exchange request if the parcel did not reach us.
DEFECTIVE & INCORRECT ITEMS
Do kindly email to our Customer Care at email@example.com with a snapshot of the defect and a detailed description. Please refer to Returns and Exchanges for more information.
COLOUR & MEASUREMENTS ACCURACY
We strive to portray the most accurate colour possible of our products that appear on our site. However, there may still be slight colour discrepancies due to individual’s screen.
As each piece is individually made, please allow a variation of +/- 0.5 inches on measurement and we do not classify these under defects.