In view of the latest government measures, together as a team at KLARRA, we will lend our full support in keeping the situation at bay by temporarily closing our Raffles City store from 7 Apr until further notice. 

During this period, our online store will continue to operate as usual while taking comprehensive safety precautions in our warehouse. Our return policy is also enhanced for your convenience and shipping on all orders in Singapore will be complimentary. Kindly refer to the below for the details:

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ONLINE RETURNS 
In view of the covid-19 situation, we have extended our return policy for orders made on 25 March till 1 June 2020. You can return your order within 60 calendar days (for local orders) and 90 calendar days (for overseas orders) upon the date of purchase. All items returned have to be in their original condition - attached with original tag, unworn, unaltered and purchased directly from klarra.com only. Items will be inspected upon reaching the warehouse. Do note that each order is only valid for one-time exchange and returns/exchanges are not allowed for Sale items or orders using special promotional codes. 

 

RETURN TO HEADQUARTERS FOR STORE CREDITS
- You can return your parcel by mailing it back to our office (39A Jalan Pemimpin #04-02B Singapore 577183) during weekdays 10am to 5pm. we apologize that we are not able to accept drop-off of parcels and only accept returns via mailing with a trackable mode to ensure the safety of you and the fulfilment team

- Returns/exchanges are not allowed for Sale items or orders using special promotional codes
- All returns must be enclosed with the Return Note for us to process your returns within 5 working days upon receiving the item

 

RETURN & EXCHANGE AT OUR STORE 
- You can return your parcel by dropping it off at our store at Raffles City #03-33 (252 North Bridge Rd, S179103) any day from 11am to 930pm
- Returns/exchanges are not allowed for Sale items or orders using special promotional codes
- You can return your parcel in exchange for an item of equal value or higher or multiple items that will amount to equal value or higher, in which you will need to top up with a payment in store if your exchange is of a higher amount
- For exchanged items of a lower value, we regret we are unable to refund the balance. We suggest you can return the full order for store credits instead
- For store credits, we will then send your parcel back to headquarters and we will process your returns within 10 working days upon receiving the item
Due to the covid-19 situation, we have temporarily closed our store and will not be able to accept any returns.

 

STORE CREDIT REFUNDS
If the product is successfully returned to our headquarters, the refund would be made via KLARRA's store Credit within 5 working days. The value of the store credits will be the paid price of the return item, in Singapore currency (SGD). Store credits are valid for 12 months upon from the date of issue.

Should you use partial of the store credits for your next purchase, the remaining credits will still have the same validity as per your date of issue. Store credits are non-exchangeable for cash.

We try our best to accept all returns as long as they reach us in good condition and in their original state. In the unlikely event that a product is returned to us in an unsuitable condition, we may have to send it back to you.


DEFECTIVE ITEMS
We apologize for letting this product slip through our quality checks. If you are looking to return a defective item or received an incorrect item, please email us immediately at sales@klarra.com. We will get back to you as soon as we can.

For returns on defective products:
Please do provide us with (1) your order number and (2) clear pictures of the issue in your email so we can get this sorted for you.

For incorrect items sent to you:
Please do provide us with (1) your order number and (2) the product code, size and color details of the wrong item received in your email so we can get this sorted for you. Please note that the incorrect item should be in their original condition; attached with original tag, unworn, unwashed, unaltered. Please note that we will only be able to address incorrect and defective issues on items made directly from klarra.com.

 


GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 


SHIPPING FEES
You are required to pay for your own shipping costs for returning your item (except for defective/incorrect items). Shipping costs are non-refundable. 

We recommend you use a trackable shipping service so as to ensure your return parcel reaches us. 

 

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Please contact us at hello@klarra.com should you have any feedback. Meanwhile, we thank you for your continuous support and understanding.