Returns and Exchanges

RETURNS AND EXCHANGES
We hope you love your purchase, but if something isn’t quite right, we're here to help. Kindly review the guidelines below before making a return or exchange.

FOR ONLINE ORDERS
You’re welcome to return your item within:
󠁯- 14 calendar days (Singapore orders)
- 45 calendar days (International orders)

Returned items must be:
- In original condition — unworn, unwashed, unaltered, and with tags attached
- Free from any fragrance, deodorant, or scent
- Shoes must be tried on indoors and returned in original packaging and with all tags, stickers intact
- Purchased directly from klarra.com
- Returned once only — each order is valid for a one-time return or exchange

Return options:
- Store credits (valid for 6 months, redeemable both online & in-store)
- Exchange for a new item of equal or higher value (top-ups apply if higher). Kindly note that we’re unable to refund if the exchange item is of lower value.

How to return:
- By mail: Send your parcel to 1 Pemimpin Drive #07-05 One Pemimpin, Singapore 576151 (Weekdays, 10am–5pm). Please use a trackable courier service.
- In-store drop-off: Visit us at ION Orchard B3-33 during the return window.

Please note:
- Items purchased with store credit are not eligible for further returns or exchanges.
- We’re unable to accept returns for sale items, accessories, CO products, or purchases made with special promotional codes.
- If an item is returned in unsuitable condition, we may need to send it back.

FOR STORE PURCHASES
We offer exchanges only for items purchased in-store, within 14 calendar days of purchase.

Exchanges must be:
- For an item of equal or higher value (top-ups apply)
- In original condition — unworn, unwashed, unaltered, with tags attached
- Free from any fragrance or scent
- Shoes must be tried on indoors and returned in original packaging and with all tags, stickers intact
- Done once only — each receipt is valid for one-time exchange

Please note:
- Store credits or refunds are not available for in-store purchases
- Tax-refunded purchases are not eligible for exchange
- The same product exclusions apply (sale items, accessories, CO, promo code orders)
- Items bought with store credits are not eligible for further exchange

DEFECTIVE OR INCORRECT ITEMS
We’re truly sorry if something slipped past our checks. If you’ve received a defective or incorrect item, please email us at sales@klarra.com with:
- Your order number
- Clear photos of the issue or incorrect item
- Product code, size, and colour (if applicable)

We’ll review your request as soon as possible. Kindly ensure the item is in original condition and purchased directly from klarra.com.

If you have any other questions, we’re just an email away at hello@klarra.com. Thank you always for being part of the KLARRA community.